Sunday, June 21, 2015

OMAHA BEACH – paying my heartfelt respect



Standing in the middle of over 9,000 white marble markers, placed above the D-Day landing site known as Omaha Beach, I could finally pay my heartfelt respect, my appreciation and utter awe along with my deepest admiration for the sacrifices made by so many, not only on D-Day June 6, 1944, but across the borders of war. I do not fight my thoughts and emotions anymore, but the tears now streaming down my face cannot even mildly explain the sincere sadness that is breaking me up. I had to come to Normandy to pay my most heartfelt respect– and I finally did, a life-long ‘must do’ came true.

 
Normandy American Cemetery and Memorial 
 


Some time back my wife asked me why this immense interest in World War 2. I seriously have never asked myself that question, so it surely made me think. I knew I would find an answer and to some extent the answer I found surprised me.

My interest started early on, no doubt from growing up in Denmark, which was occupied by the Germans April 9, 1940 through May 5, 1945; I was born in June 1946. My father was involved in the resistance movement and my mother told stories about life in Denmark during the war. We also had some really big books about the war in Europe with lots of photos which I read from page to page so many times. It was soon after that my interest included the war in the Pacific, as those two fronts correlated on so many levels.

I started reading anything and everything about World War 2; I watched any movie, fiction, non-fiction and documentaries. I read more books and several of the better books, I have read many times. Stephen Ambrose: Band of Brothers and D-Day. Rick Atkinson’s Liberation Trilogy. A 650 page book I have so far read 4 times is Guadalcanal by Richard B. Frank. These are but three superb authors capturing me from the first sentence till the last; but still, why such interest in WW2?

No matter how much I begged my father through his life to tell me about those years, what he did, had done, his thoughts, his fears and his anxieties of being involved – or was he? I started to doubt it, as he refused to talk about that time.

What I did find out early on from my mother and from neighbors was that he was in the Danish police force by the time the Germans finally decided to round them up and put them in concentration camps in Denmark and Germany. But he had been able to negate being captured, and due to this, he had to go underground – which I know he did, as my mother told me so. She rarely saw him through the rest of the war.

But he never wanted to talk about it, until the second to last time I saw him before his death. We were visiting when he suddenly pulled me aside. “You have persistently asked me…” so with two glasses and a bottle of wine we found a quiet corner in the garden and then he started to explain, more so than telling me about some of the experiences he had endured during those years of fighting the Germans in Denmark.

But it didn’t last the whole bottle of wine, as he could not continue after trying to explain how it had felt losing friends and comrades during firefight confrontations with the Germans and about friends and comrades being executed by the Gestapo after they got arrested; that was all he could manage – and I did not push for more; how could I?

 Place of executions - Mindelunden near Copenhagen

I remember his last words about that time. In my feeble effort of comforting him, I said: “I think I understand what you went through”. He gently touched my hand and said: “You will never know what we went through and I wish and hope that you will never have to find out…” He took the rest of the story with him in death a year later.

In my effort to understand what it is that has pulled me into this extreme interest about such a horrific subject matter as WW2, being of historical interest or not, no matter how relevant it must still be and should be, I did, somewhat figure it out – thanks to my wife’s question, as I obviously had never asked myself ‘why’…

The concept, reality and actuality of war are just a few markers underlining how horrific, beyond anything else we can fathom, war is. War is ignorant and in most instances fought for reasons that never should have been solved by such violence. The question is: have we not learned anything over the last thousands of years? And why is it that so many wars have been fought and are still being fought for religious reasons? Is your god better than mine? Why has the commandment:  “You shall not murder” (in whatever variation) been so consistently violated and abused? What’s wrong with us; why have we always been so utterly barbaric and ignorant – can’t we talk, negotiate and figure things out in non-violent manners, including a lot of give-and-take and respect for diversities? Seriously, what is so bloody wrong with us?

We even have the audacity of talking about “just wars’. What I’m concerned there is no such thing. I cannot accept that we try to find solutions by killing each other. Those solutions have never and will never have winners and losers, as killing, murdering, death and violence is involved. Maybe you can see winners and losers, but through the smoke, blood and devastation I have a really hard time accepting any such ‘results’ – because as the human race, we all lose, again and again.

 The Spirit of American Youth Rising from the Waves

And in spite of all that, I have found that WW2 was perhaps ‘just’ in its own way. When you look at the built-up to the break-out of that war, in Asia as well as in Europe (very similar scenarios), it was the prewar politics and political “solutions” mixed with a lot of “ignorance” (in retrospect: really bad jokes) and politicians fumbling around like total idiots (sounds familiar?) that instigated and allowed the bad guys to do what they wanted. That is profoundly a horrific reality and not one that we (intelligently?) apply as an after-thought, but one that was so horribly clear at the time. But ignorance survived and over 60 million members of the human race payed the ultimate price; so how ‘just’ was it really?

Okay, so if we kick all the political ignorance out the proverbial window, and ‘accept’ that war was not going to reach peace anytime fast, World War 2 was close to a ‘just’ war, seemingly needed to be slugged out to prove the point of democracy – and that was what happened. It was the good guys against the bad guys, and in the end the good guys did win, no matter how hard I have admitting that – but the good guys did eliminate the bad guys and the world has been and still is better for it. It was a terrible loss of human life, devastatingly ruinous and at such a huge cost.

I found that my interest is based on my innate curiosity as to how we as a human race can be pulled into non-human situations, doing things and thinking thoughts that are so foreign to who we essentially are. My, perhaps naïve, but well-meaning trust in the human race is pictured with kindness, respect and consideration, as I have no doubt that we ALL want to live good and happy balanced lives between the time we are born till death do us part; to me, life is actually that simple – if you don’t make it that way, you really should give it a try, please.

 One of over 9,600
 
Standing among the white marble on the deep green manicured lawns, blue sky above, the lanes of sand and a teal ocean stretching out in the horizon down below, now known as Omaha Beach, I do tear up as I desperately try to connect with those young innocent souls, with their utmost fears, frightened beyond reality, but still with a courage we will never understand, landing June 6, 1944 early in the morning, clawing on to a bit of sand, while being bombarded and shot at mercilessly. Their comrades and pals being blown up around them, cut in half, killed and wounded – a carnage nobody could have expected and nobody will ever be able to explain, even the soldiers who survived; they never wanted to talk about it – that was how horrific that morning was. So we will never know, as we were not there – but we must always work for it to never happen again; we owe those thousands of dead young soldiers on all sides at least that much. 

 Omaha Beach, May 13 - 2015

I weep for those soldiers who gave their all in any war, for what they never realized they missed: their own full lives; falling in love, growing up, wife and kids and family – growing old. Most of them had barely started to shave – if even that. 

Do I feel they died for me? I honestly do, no matter the 71 years since that horrific morning and beyond. I do thank them through my tears, because in a big way they made my life what it has been and what it is; they made it possible. I cannot neglect the reality of that, and I have no reason to do so. All I must do is thank them and tell them again and again that it was not for nothing they died – it has reached so beyond in importance of what you could have ever tried to explain to them before they were sent into battle; being a ‘just’ war – if there ever was one.

Let’s never forget their sacrifice
let’s remember and be forever thankful.

View of landing-sites (sculpture) from American Memorial Museum

Monday, June 15, 2015

NORWEGIAN AIR SHUTTLE: open letter to Bjorn Kjos (CEO)



(Concerning full refund or full credit with respect to services purchased but not received).
As a frequent flier through the last 50-some years, I have been utterly lucky as I have never missed a flight and the most delayed departure I have ever experienced was 8 hours some 10-15 years ago. 

I fully understand and appreciate that flights can be delayed due to several issues; I have no problem with that at all. I can understand that airlines are on very tight schedules and that any delay, etc. cuts into the profit. I have no problem with that at all.

Together with 280-some other passengers on flight DY7063 which was scheduled from Oslo (Norway) to land in Oakland (California) around 6 PM, May 30 - 2015, we ended up being dumped off in San Francisco instead, on June 1, at around 4:30 AM - a 36-plus hour’s delay.

It was not the delay in itself, and many agree with me on that, but it was the seemingly total lack of interest from Norwegian Air Shuttle (NAS), by miss-information and lack of information, which created the feeling that we were of no interest to them (NAS), that we were more so a nuisance than a situation they needed to solve – and fast, to fulfill the contracts NAS had made with these 280-some customers. The service that NAS take pride in was non-existent and that was a grave disappointment for anybody involved and that’s what I have a huge problem with.

In planning our annual Europe trip, we decided to try Norwegian Air Shuttle (NAS) for the first time. We flew from Oakland to Oslo and from Oslo to Paris. Later on my wife flew from London to Stockholm and I flew from London to Copenhagen. Returning to Oakland I flew from Billund (Denmark) to Oslo and then from Oslo to Oakland a few hours later; at least that was what I had bought. My wife flew back to Oakland from Stockholm a week later.

So that is a total of 9 individual flights with NAS. 7 flights were on time including a few minutes of delay here and there – no big deal. My wife’s flight Stockholm – Oakland was delayed in departure 2-1/2 hours, but they caught up an hour in flight so it was down to 1-1/2 hours delay in arrival - we can live with that. But then it was the dreaded flight DY7063 – and that is a very different story…

I arrived in Oslo from Billund somewhat delayed, but as my flight to Oakland had a couple of hours in between, I was fine time-wise. I did have to pick up my luggage and check back in – no big deal. At the check-in counter I was told I had 1-1/2 kilo over the 20 kilo allowed. The not very friendly counter-clerk told me it would be 90 NKR (about $12). I didn’t feel like fiddling with removing 1-1/2 kilo dirty clothes and stuff it into my carry-on, so I gave her a credit card. For some reason the card-reader she used didn’t work properly; not that she didn’t try (while a ton of other passengers patiently waited to check in).  Finally she more or less threw the card at me and told me the card didn’t work (which was not true – the machine didn’t work), so she couldn’t charge me; and no ‘have a pleasant trip’ from her…

At the gate, about an hour before scheduled departure at 4:45 PM, the first text message said:
Welcome on board DY7063 30.May Oslo/Oakland Dep: 4:45 PM

The gate area filled up as we got nearer boarding, but then nothing happened – absolutely nothing. Then the next text message said:
‘...Dep: 4:45 PM …new gate: 51’ (texted at 4:51 PM – we should have boarded by now, shouldn’t we?) And off the herd of cattle went to the ‘new gate’…

We got way past 4:45 PM and a short message came through the PA system telling us that the flight had been delayed ‘indefinitely’. Look it up and it pretty much means ‘forever’ or ‘open-ended’. And that was the entire message, nothing about the problem causing the delay, no new departure time – nothing. 

So we sat there for a while longer patiently waiting and another text popped up (and now it’s already 6:59 PM):
We regret to inform that your flight is delayed… Dept: 4:45 PM. New estimated Dept: 5:20 PM…’ (So that was already 1hr 40mins ago??? Somebody is a bit screwed up with the information stuff, huh?)

So we continued to sit there patiently waiting. No NAS representation to answer questions – nothing. After an hour or so, masses of passengers started to move towards some stairs and we had no idea what that was about. So people got up and asked some of these fleeing passengers and found out that the flight had been canceled and we would be staying overnight – that was about all we could find out. So we followed the rest. Nothing was texted and nothing over the PA system.

We found out (but not with any help from NAS at all) that we needed to pick up our luggage and go to some NAS counter in the departure area to be assigned a hotel and further instruction. So the cattle were herded along – by themselves – nobody from NAS to help.

Arriving in the ‘counter-area’, I found out from other passengers that I needed a number to be “served”. And then I waited and waited as four NAS counter-persons tried desperately to serve 280-some situations. It literally took hours.

Finally got the hotel information and fought for a seat on a 60 passenger bus with over 150 people at that point waiting for transportation to the hotel. It was a 50 minute ride and then another long line to check in a get a room while constantly being texted about new departure times, over and over.

I don’t feel like retelling this nightmare in full detail, though it continued in full, but I can only surmise that NAS did not have an interest in being of any service. Yes the hotel was nice, the food edible (pizza), etc. but I had not planned and did not want to stay in Oslo for longer than a couple of hours.

“New’ departure times changed about 6-7 times, and we finally ended up leaving the hotel May 31 around 7:30 PM. We were assigned an obscure, not very clean, old plane (EuroAtlantic) which no doubt was ‘rented’ by NAS to fly us. More cattle herding:

When everybody had sat at the gate for a long time, we were asked to leave the gate area. So everybody got up and left and then we were let back in one by one – and some more waiting. Nobody from NAS was around, and again nothing came over the PA system. So the bottom line is:

I had purchased a ticket for a flight from Oslo to Oakland May 30, departure 4:45 PM, arrival 6:00 PM. You had sold me that flight promising:

Newer clean plane (ECO Friendly) with entertainment (TV monitor, movies, games, etc.) / I did not receive that.

Free Wi-Fi / I did not get that.

We were all promised 90 NKR voucher for a snack before boarding because it was so late and the last meal you served at the hotel was at 1:30 PM – next meal (if any) wouldn’t be before 2:30 AM, 13 hours later / I did not receive that.

I had purchased a Nice & Tasty Menu meal ($42). Everybody got some unspecified chicken/fish / I did not get the meal I had purchased and paid for.

We were told 30 minutes before landing that it would be at San Francisco not Oakland / You did NOT deliver me at the geographical place I had purchased and paid for.
 
What about all the people waiting to pick us up in Oakland? With the lack of Wi-Fi on board, it was hard to impossible to get hold of them if they were not aware of the change in landing site?

You sold me high quality service (your words) / we got absolutely nothing of the kind. Etc. etc. etc…

It has now been over 2 weeks since I finally got home and I have not heard a word from your company about an apology for the utter inconvenience and the total lack of service you clearly exposed. Is that the way to run your business?

Again, I have nothing against delays, but I most certainly have a lot against bad to zero service. In the long run you’ll lose customers if this is the way you treat these kinds of ‘situations'. We felt like a herd of cattle and the above is not even half of the 36 hours we all went through. If you had had the courtesy to apply a couple of NAS representatives ‘comforting’ us, letting us know you actually cared, answering questions, etc. would have helped a lot – but you obviously didn’t feel it was worth it.

On this ‘flight’ you did not to any extent deliver the product I had purchased, so I’m asking for either a full ticket refund or a full credit for future travel. Yes, I will still consider flying with Norwegian again, but that decision will be based on your response to this open letter to Mr. Bjorn Kjos (CEO).

Sincerely,
Peter B. Steiness

PS. I have copies of all SMS’ communicated to me from NAS, tickets, etc.