NORWEGIAN AIR SHUTTLE: open letter to Bjorn Kjos (CEO)

(Concerning full refund or full credit with respect to services purchased but not received).

As a frequent flier through the last 50-some years, I have been utterly lucky as I have never missed a flight and the most delayed departure I have ever experienced was 8 hours some 10-15 years ago. 

I fully understand and appreciate that flights can be delayed due to several issues; I have no problem with that at all. I can understand that airlines are on very tight schedules and that any delay, etc. cuts into the profit. I have no problem with that at all.

Together with 280-some other passengers on flight DY7063 which was scheduled from Oslo (Norway) to land in Oakland (California) around 6 PM, May 30 - 2015, we ended up being dumped off in San Francisco instead, on June 1, at around 4:30 AM - a 36-plus hour’s delay.

It was not the delay in itself, and many agree with me on that, but it was the seemingly total lack of interest from Norwegian Air Shuttle (NAS), by miss-information and lack of information, which created the feeling that we were of no interest to them (NAS), that we were more so a nuisance than a situation they needed to solve – and fast, to fulfill the contracts NAS had made with these 280-some customers. The service that NAS take pride in was non-existent and that was a grave disappointment for anybody involved and that’s what I have a huge problem with.

In planning our annual Europe trip, we decided to try Norwegian Air Shuttle (NAS) for the first time. We flew from Oakland to Oslo and from Oslo to Paris. Later on my wife flew from London to Stockholm and I flew from London to Copenhagen. Returning to Oakland I flew from Billund (Denmark) to Oslo and then from Oslo to Oakland a few hours later; at least that was what I had bought. My wife flew back to Oakland from Stockholm a week later.

So that is a total of 9 individual flights with NAS. 7 flights were on time including a few minutes of delay here and there – no big deal. My wife’s flight Stockholm – Oakland was delayed in departure 2-1/2 hours, but they caught up an hour in flight so it was down to 1-1/2 hours delay in arrival - we can live with that. But then it was the dreaded flight DY7063 – and that is a very different story…

I arrived in Oslo from Billund somewhat delayed, but as my flight to Oakland had a couple of hours in between, I was fine time-wise. I did have to pick up my luggage and check back in – no big deal. At the check-in counter I was told I had 1-1/2 kilo over the 20 kilo allowed. The not very friendly counter-clerk told me it would be 90 NKR (about $12). I didn’t feel like fiddling with removing 1-1/2 kilo dirty clothes and stuff it into my carry-on, so I gave her a credit card. For some reason the card-reader she used didn’t work properly; not that she didn’t try (while a ton of other passengers patiently waited to check in).  Finally she more or less threw the card at me and told me the card didn’t work (which was not true – the machine didn’t work), so she couldn’t charge me; and no ‘have a pleasant trip’ from her…

At the gate, about an hour before scheduled departure at 4:45 PM, the first text message said:

‘Welcome on board DY7063 30.May Oslo/Oakland Dep: 4:45 PM’

The gate area filled up as we got nearer boarding, but then nothing happened – absolutely nothing. Then the next text message said:

‘...Dep: 4:45 PM …new gate: 51’ (texted at 4:51 PM – we should have boarded by now, shouldn’t we?) And off the herd of cattle went to the ‘new gate’…

We got way past 4:45 PM and a short message came through the PA system telling us that the flight had been delayed ‘indefinitely’. Look it up and it pretty much means ‘forever’ or ‘open-ended’. And that was the entire message, nothing about the problem causing the delay, no new departure time – nothing. 

So we sat there for a while longer patiently waiting and another text popped up (and now it’s already 6:59 PM):

‘We regret to inform that your flight is delayed… Dept: 4:45 PM. New estimated Dept: 5:20 PM…’ (So that was already 1hr 40mins ago??? Somebody is a bit screwed up with the information stuff, huh?)

So we continued to sit there patiently waiting. No NAS representation to answer questions – nothing. After an hour or so, masses of passengers started to move towards some stairs and we had no idea what that was about. So people got up and asked some of these fleeing passengers and found out that the flight had been canceled and we would be staying overnight – that was about all we could find out. So we followed the rest. Nothing was texted and nothing over the PA system.

We found out (but not with any help from NAS at all) that we needed to pick up our luggage and go to some NAS counter in the departure area to be assigned a hotel and further instruction. So the cattle were herded along – by themselves – nobody from NAS to help.

Arriving in the ‘counter-area’, I found out from other passengers that I needed a number to be “served”. And then I waited and waited as four NAS counter-persons tried desperately to serve 280-some situations. It literally took hours.

Finally got the hotel information and fought for a seat on a 60 passenger bus with over 150 people at that point waiting for transportation to the hotel. It was a 50 minute ride and then another long line to check in a get a room while constantly being texted about new departure times, over and over.

I don’t feel like retelling this nightmare in full detail, though it continued in full, but I can only surmise that NAS did not have an interest in being of any service. Yes the hotel was nice, the food edible (pizza), etc. but I had not planned and did not want to stay in Oslo for longer than a couple of hours.

“New’ departure times changed about 6-7 times, and we finally ended up leaving the hotel May 31 around 7:30 PM. We were assigned an obscure, not very clean, old plane (EuroAtlantic) which no doubt was ‘rented’ by NAS to fly us. More cattle herding:

When everybody had sat at the gate for a long time, we were asked to leave the gate area. So everybody got up and left and then we were let back in one by one – and some more waiting. Nobody from NAS was around, and again nothing came over the PA system. So the bottom line is:

I had purchased a ticket for a flight from Oslo to Oakland May 30, departure 4:45 PM, arrival 6:00 PM. You had sold me that flight promising:

Newer clean plane (ECO Friendly) with entertainment (TV monitor, movies, games, etc.) / I did not receive that.

Free Wi-Fi / I did not get that.

We were all promised 90 NKR voucher for a snack before boarding because it was so late and the last meal you served at the hotel was at 1:30 PM – next meal (if any) wouldn’t be before 2:30 AM, 13 hours later / I did not receive that.

I had purchased a Nice & Tasty Menu meal ($42). Everybody got some unspecified chicken/fish / I did not get the meal I had purchased and paid for.

We were told 30 minutes before landing that it would be at San Francisco not Oakland / You did NOT deliver me at the geographical place I had purchased and paid for.

 

What about all the people waiting to pick us up in Oakland? With the lack of Wi-Fi on board, it was hard to impossible to get hold of them if they were not aware of the change in landing site?

You sold me high quality service (your words) / we got absolutely nothing of the kind. Etc. etc. etc…

It has now been over 2 weeks since I finally got home and I have not heard a word from your company about an apology for the utter inconvenience and the total lack of service you clearly exposed. Is that the way to run your business?

Again, I have nothing against delays, but I most certainly have a lot against bad to zero service. In the long run you’ll lose customers if this is the way you treat these kinds of ‘situations'. We felt like a herd of cattle and the above is not even half of the 36 hours we all went through. If you had had the courtesy to apply a couple of NAS representatives ‘comforting’ us, letting us know you actually cared, answering questions, etc. would have helped a lot – but you obviously didn’t feel it was worth it.

On this ‘flight’ you did not to any extent deliver the product I had purchased, so I’m asking for either a full ticket refund or a full credit for future travel. Yes, I will still consider flying with Norwegian again, but that decision will be based on your response to this open letter to Mr. Bjorn Kjos (CEO).

Sincerely,

Peter B. Steiness

PS. I have copies of all SMS’ communicated to me from NAS, tickets, etc.

MUSIC? – very debatable, what I’m concerned

I fully believe that they purposely did not advertise the musical piece Modulations by Grisey. If I had known that piece of… oh well, was on the program, I would not have wasted a Friday evening with the San Francisco Symphony. My ears can only take so much – seriously; unorganized noise at its worst, what I’m concerned.

When my wife told me that Finnish conductor Susanna Malkki was coming to San Francisco to lead the city’s very well playing symphony orchestra through works by Prokofiev and Sibelius, we decided to get tickets. I hinted that for her taste, Prokofiev was probably a bit off balance compared to traditional and more romantic classical music. Prokofiev was experimenting a bit in the early 1900, and though I like some of his work, for the casual listener of classical music, it can at times be a bit hectic and somewhat confusing.

We decided to go because of Sibelius. I’m from Denmark, my wife is from Sweden, so Finland is in that corner of the world from where we came. Though Finlandia is one of the more popular works by Sibelius, they were going to play his Symphony No. 1 in E minor, Opus 39 (down the hall to the left…), one of his more ‘trying’ pieces, though very beautiful in places. But they did not warn us about Grisey – so shame on them.

But first dinner at Max’s at the Opera a few blocks from the Davies Symphony Hall in lovely San Francisco. While waiting to be seated, we chatted with an energetic woman who was nursing a huge Martini while letting go of a lot of information: “Max’s is a good place to eat; there’s a jazz ensemble playing in the Symphony Hall after the program is over, should be a great concert, where are you from?” etc. Her cute husband was smiling quietly, nodding approvingly to everything she said – what a guy. And off we went…

After dinner we found our seats in the concert hall and looked at the program. That was the first time I saw that Grisey was on the menu – I knew this was not good, especially because my wife would most certainly not be able to sit through the noise of disorganized, loud and painful sounds and extreme clatters – and that’s being nice. 

What it really sounds like is, if you can imagine the following: Drag all the orchestra’s instruments to the very top of the Pyramid of Khafre (that would be in Egypt, if they haven’t moved it). Line up the whole shebang in no certain order. On ‘3’, push hard and the sound you hear are the noises of the instruments rambling to the ground, in a so-called avante garde kind of musical way – and again, that’s being extremely nice. We sat through that insane racket for 20 minutes, which felt like 20 days (and nights); not my cup of tea.

During this ‘challenge’ of disorganized sounds, I tried to hide by morphing myself into the chair. But my biggest concern was that I was sure my wife was stunned stiff, to say the least – and that she was. Looking around I felt most of the nearby audience was dumbfounded as well.

A beautiful young couple was sitting next to us a few seats over. The four of us kind of had the last row to ourselves, spreading out – though still way too close to the sounds in front of us.

We had nodded ‘hi’s as we arrived, big smiles, expecting a grand evening of great music – but then bloody Grisey showed up…When the band were about 5 minutes into  Modulations (Siamese cats being steamrolled by noisy machinery – or something like that), I stealthily glanced in the direction of the couple. She caught me looking; her eyes were rolling as she painfully tried to smile, and then she asked: “what the heck is going on? – Have they started yet or are they still warming up?” Like I would know; but I could only agree.

Then I turned to my suffering wife to let her know that we were not the only ones in distress. A few moments later I looked to my left again – but they had escaped. That’s what I wanted to do as well, but for some perverted masochistic reason we stayed, though with covered ears till the noise stopped. The experience was very similar to the only reason you would bang your head against a wall, because it feels so good when you stop? Well, this had been the ultimate wall-banging.

After the last piece of noise had died down, I was surprised that several people in the audience applauded, but it did sound like clapping with hesitance – as well as it should have been. Perhaps they were appreciative that the noise had finally stopped? 

But don’t get me wrong, I am so much for ‘each to his/her own’, meaning we have different tastes concerning different things – of course we do. I like something that you don’t like (but of course you really should like it too, duh) and you like something I feel you shouldn’t like. But through it all, I do seriously respect your tastes and opinions, with Grisey’s work as an outright exception of course.

But here it comes: I am a very straight-forward kind of person, which explains my lack of friends, as I will always tell you how I feel, if you ask or not. I thought it was an utter waste of time, money and space (?) and I looked around to find people (admitting) the same. But you know what, several people were clapping and some got out of their seats for that ‘standing (bloody) ovation’ thing. Were they crazy or just part of Grisey’s immediate family? I mean really…

So this is where I pull out Hans Christian Andersen’s THE EMPEROR’S NEW CLOTHES, where the scam-tailors tell everybody that if they cannot see the (invisible) beautiful gold-threaded fabric on the loom, they are stupid – and nobody wants to be or look stupid (if they don’t have to). Therefor many applauded Grisey and the orchestra – big time. So of course I wonder: ‘What the heck did I miss – if anything’; of course I quickly came to the conclusion that I was right that it sucked, but fortunately not a tune that would get stuck in my head, at all – how lucky was that...

At half-time (intermission, as it is called in symphony halls), my wife was getting some wine. The barkeep had the nerve to ask if she enjoyed the concert so far. My wife, probably being even more straight-forward and honest than I (but has a lot more friends – go figure), said: ‘That was pretty much the worst 20 minutes of my life’ – he giggled and I agreed.

We must have room and place for all kinds of expressions with respect to art and culture and whatever it brings along – as long as it is legal, of course; I have never had a problem with that. We must keep expanding our knowledge and horizon to more so understand where we are, what we do and where we, as a society are heading. 

The beautiful thing about this is that we do not have to like everything, as we have so many options and choices. In spite of experiencing all those instruments and gadgets taking 20 slow-motion minutes of my life to fall off the Pyramid of Khafre, it did get a reaction out of me, and no matter if positive or negative, it was a reaction – and isn’t that enough, isn’t that also one of the goals? (In this case, it was much more than enough – really; my wife can testify to that).

The happy ending was that the evening was rounded up with a beautiful piece by Sibelius. If I’m not totally wrong ALL the musicians in the orchestra looked very relieved and the audience looked utterly happy. And wouldn’t you know, the beautiful couple came back – and finally my wife smiled; I like it a lot when she does that smiling bit, I really do – happy endings are my favorite.  

IGNORANT – something we all are (but it's not really as bad as it sounds and I will explain)

Do you actually know what ignorant or ignorance means, the true meaning of these two nasty sounding words? I think most of us are a bit ignorant about it, but that is not holding us back from spitting them out whenever we feel it’s warranted; and that includes me as well. So I wanted to find out what I have been calling people all these years, for the most part behind their backs as I’m not that ignorant. 

I did some light research and heavy thinking and quickly found that if we continue to use the term ignorant, it’s always advisable to be a bit careful about it or you could be called a true ignoramus, big time; and that is not a nice thing to be called, because it's such an ugly word.

Ignorant or ignorance means state of being un-informed, that’s all. Translated, it pretty much covers not knowing – not having learned – unaware, etc. Some, not you of course, might use the cheaper version stupid, but that is not nice either, as it is one of several terms used to describe a condition of certain mentally challenged persons (Stupid = due to absence of mental capacity), as with idiot and the ilk. But that has never held us back using those words as markers for persons we find truly deserve to be called those names… and most of them are obviously driving around in cars all over the place - if you know what I mean. But again, we must be careful and respectful by negating this kind of name-calling.

We can only be filled with extreme awe considering how much stuff we actually know, the seemingly infinite, or dare I say ‘endless’ bunch of knowledge and information we have between our ears. At times I wonder how long it would take to write all that information down, record every bit we know, pertinent or not – squeeze out every tiny morsel. You see, we forget to remind ourselves how knowledgeable we actually are, no matter what kind of education, life or experiences we have been through – the quantity of knowledge will still be so mindbogglingly huge, like in ‘a real big lot’ – and perhaps even more than that.

But even with this massive foundation of all this knowledge, there are so much more that we do not know – yes, however puzzling, that goes for me as well... As when I tried to kiss Ulla on the lips when we were both 9, I did not know she would say ‘NO’, and I most certainly didn’t know that she would slap my face at the same time – and really hard (still a bit reddish)… I simply didn’t know. But I learned and never tried again – kissing Ulla, that is. I had no knowledge of where Einstein was going with his Theory of Relativity, so I studied and studied and studied some more – and I still didn’t get what Albert was trying to tell me; but at least I got to know that much. 

So now you are reminded that we know a lot and that there are so many trillions (which is also mind-blowing) things and pieces of information that we do not know anything about and for the most part, will never get to know anything about and in most cases we couldn’t care less if we got to know anything about.

So my point is, that when we look at ignorant meaning the lack of knowledge, calling somebody ignorant is pretty much spot on and rather normal, because we all know a lot less compared to what we do not know. So doesn’t that take a bit of the bite out of the name-calling intent? I mean, it would be like calling somebody: “You are so lack of knowledge”, which is so true, but sounds a bit clumsy compared to ignorant. I like ignorant better as it’s a lot faster to say – saving a lot of time…

Considering the above, we are all ignorant because there is a lot more we do not know than we do know - so when somebody calls me ignorant, shouldn't I just say: "Yeah, I know - thank you for noticing..." and then smile, while the other person no doubt will roll his or her eyes - a lot? It'll work for me...

I don’t like name-calling or inappropriate labeling. Don’t get me wrong, I am not living under a halo – at all. Admittedly I do cringe every time I resort to (blurt out) anger and frustration-filled improprieties, as it makes me feel weak and ‘yes’ ignorant, as I at that very moment cannot grab on to a more diplomatic reaction or do one better, by simply keeping my opinions as well as my mouth tightly shut.

But at times we do unfortunately vent these darker attitudes about people around us, like we are so bloody perfect ourselves – at that very moment, at least. We feel that we are right, no matter how wrong we are. And adding it all up, name-calling is based on our own insecurities, attitude of self-righteousness, mixed with any amount of anxieties – for the most part. Yes, it’s easier to move the blame (frustrations) unto somebody else, but most of the time, we probably use it very inappropriately as well as being totally unfair – all considered.

So, I would be okay with you calling me ignorant because by doing that, you acknowledge me as a normal fellow human being and at times that is nice to have confirmed. But please, don’t ever call me an ignoramus (an ignorant person), just because I think that is one of the ugliest words popping out of the dictionary; sounds too much like one of those Roman big-wheels, like Romulus, Pontifex Maximus, Augustus, Glutimus Maximus, Tiberius, Ignoramusus and the rest of them; beside the silly ones, they all dressed up in loose fitting togas, which I’m all for; so very airy, comfortable and rather easy to wash.

I think that when we keep our frustrations under control, do some deep breathing before belching inappropriate names at anybody, we will all be happier. I try to remember that we actually do not make mistakes willingly, voluntarily or on purpose, so shouldn’t we be nicer in our responses? At least I do know that much, but in my reality I'm still ignorant - and proud of it, because it's rather normal - all considered.

Thought of the Day:

We were driving on a wine-country road the other day, and I saw a sign that said:

FRESH STRAWBERRIES – PICKED DAILY

Then I thought it would be fun (debatable) to put up a sign that said:

FRESH NOSES – PICKED DAILY

(I did mention debatable didn’t I?)

I DO – but do I really?

We do ‘I do’ a lot, especially when getting married. It’s the solemn promise we make, agreeing to live by defined rules within Holy Matrimony (not to be confused with the more popular Holy Macaroni – which in many cases might be a wiser choice). Not only are we blurting out this serious acceptance in front of the person we hope we will be able to stand ‘till death do us part’; it’s also in front of a clergy (aka: the main witness) and a flock of guests pretending to be interested, while more so thinking of the reception’s free chicken and freer flowing booze. That Uncle Ernie is accepting cash in the back-row pew, giving bad odds bets concerning the length of your marriage, just adds a bit of reality. 

We say ‘I do’ like we know what we are doing, but I am sure that for the most part we don’t know half of it. The thing is that it’s a promise concerning future behavior within accepted rules that comes with any marriage or partnership; so I have a hard time understanding why we still blurt out ‘I do’ so freely. As a reality check before any I do’s shouldn’t we at least mumble this reminder: “it’s easy to predict, except about the future”? Made you think, huh?

I know the romance involved (aka: euphoric confusion) concerning this public announcement we make in front of anybody who cares, that from now on it’s you and me, babe. I invented the term being in love dims the light of common sense as a fair warning (but did you listen?) and though I might sound a tad cynical, I am all for the matrimonial thing – for anybody who wants to; but that is of course not the whole point.

The marriage vow is yet another promise we make to each other during a wedding ceremony and in front of those same hungry and thirsty witnesses. The ‘I do’ is the confirmation of these vows and thereby fully agreeing with the rules of matrimony. But isn’t it a lot like clicking “agree” to Apple’s new 15 screen-pages of added user-terms without reading a single word? 

In the early Roman Empire, the lower classes had ‘free’ marriages. Dad would pretty much deliver the daughter to the groom - deal done. Kind of a shot-gun wedding before the shot-gun was invented. Maybe they used those long spiky things instead. The two ‘chosen’ agreed to keep the vows of marriage by mutual consent; piece of Roman cupcake… 

Wealthy Romans would sign documents listing property rights to publicly declare that their union was legalized and not just by common law; this started the official recording of marriages and the invention of pre-nuptials. Thanks a lot, Caesar. 

When you look at the wedding vows from way back, you go ‘WOW’ – seriously. The Medieval Church of England had the ‘Book of common Prayers’, from around 1549 (I was barely 6) where you were ‘offered’ a couple of choices. Remember back in the days, the church pretty much told you what to do and when, so in this case it was only either, as in ‘no other options’ – at all.

The ‘lucky’ couple could ‘promise’ each other to ‘love and cherish’. A lovely promise as both ‘love’ and ‘cherish’ are good things in any relationship; so far, so good. Then the groom was ‘offered’ an addition, and could ‘vow’ his bride with ‘to love, cherish and worship’. Now, we would have a real bang-up job to find any bride woman person who would not like to be ‘worshipped’; up on the pedestal she goes. I have heard that the male Vikings so totally worshipped the females in their society (still do), and that was just how it was – very naturally (and very smart).

The bride was ‘offered’ the vow addition: ‘to love, cherish and obey’ (Yuk). If I’m not totally wrong, a few of Henry VIII’s wives did not fully understand the meaning of obey (or how to run away really fast…) Remember that the ‘obey’ thing is still popping up in front of unsuspecting brides even today – so watch out (or learn to run really fast…)

The Roman Catholics pledge to each other: I (Joe Soprano) take you (Angelina Struttelmeyer (not her real name)) to be my wife. I promise to be true to you in good times and in bad, in sickness and in health. I will love you and honor you all the days of my life; sounded like Joe was in a hurry?

Other pledges go: I (Joe Soprano) take you (Angelina Struttelmeyer (still not her real name)) to be my lawfully wedded wife, to have and to hold, from this day forward, for better, for worse, for richer, for poorer, in sickness and in health, until death do us part; still a daring promise, but a tad more romantic; way to go, Joe.

Then the clergy-person might say the following to round it all up: You have declared your consent before the church (and Uncle Ernie in the back row). May the Lord in his goodness strengthen your consent and fill you both with his blessings. What God has joined, men must not divide – Amen. (But can women divide it, huh?) As a side-note, have you noticed how some ceremonies end with: I hereby (something invested in me) declare you MAN and wife…? I have always found that to be utterly male-chauvinistic. It should always be: husband and wife, but more so from my book of ethics: wife and husband…it’s a chivalry thing; so old-school I am (sigh).

Now, looking at the above, you are promising a grand deal and telling all of us that you will not negate on any of these (silly) promises. The thing is that when we digest what we are promising, it is a lot, since we have absolutely no idea how, who, where and what we will be in a week, a month or in years - that future thing, remember? We don’t know how we will develop as a person, character-wise, emotionally or what new values will pop up or down. But we still tell the world that we will be good and do all that heavy lifting – till death do us part; quite a task, really, and more than a mouthful.

I can tear all those vows apart and be a smart-ass, but I also acknowledge that when vows are exchanged, the seriousness, romance and love are all honest (if not, they should be) and thoughts of a happy life forever and together should be the fruit of that. Perhaps it won’t happen by the book, but I’m positive that we all give it a go from the very moment we blurt out: ‘I do’.

My cynical side (which is also pretty, by the way), asks me to come up with a solution. When being totally realistic, I suggest that instead of ‘I do’ we should go with the much more applicable: ‘I’ll do my very best’. Covers a lot more ground… and cannot get you into any hot pudding, as it gives you a fair way out if needed.

And then, of course, we have to deal with the doubts when we are in the process of committing to a relationship, partnership or marriage – that is rather natural. We answer: ‘Yes, I have never been surer about anybody – no doubts at all’. But reality is that we still have some lingering doubts, one of them being: ‘do I do the right thing for me?’ I mean, how can we be sure about anything or anybody when we consider how unsure the future can seem? We seriously don’t know what’s going to happen. Sure we know what we want to happen, who we (at this moment) want to be with as the things we want to happen actually happen. But we can only guess about the future concerning luck, love and relationships – as nothing is guaranteed.

I’m a huge fan of creating my own luck – make things happen as I want them to happen. Of course, at times it doesn’t go as planned – which can also be exciting, as it exposes new challenges (failures?) But I never rely on my luck, as that would be very silly.

When we do the ‘I do’ we do it with good intentions; we want it to work out with Miss or Mr. Right. So we labor for happiness, thrive to build foundations for each other, we look for those positive things that make us unique, make us stronger, together and individually. We will find disappointments and sides of each other we did not see before. But then we try to deal with it by seeking solutions and new agreements, stuff that our relationship will learn, flourish and move forward from. Yes, relationships take work, a lot of constant work to be balanced, productive and happy, but the fruits of that hard work are for the most part priceless – if not, they should be... or you shouldn’t be together.

‘I’ll do my very best’ is a more realistic confirmation concerning any partnership, more so then ‘I do’, as ‘I do’ leaves no wriggle-room. In my book, any marriage and partnership, including the doubts and all, needs room to wriggle – and the more we can wriggle, the better; Amen.